Natasha Hughes
Quality and Improvement Officer
North Bristol NHS Trust
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Thomas John Rose posted an update in the group Quality Management in Healthcare 3 weeks, 3 days ago
Just a thought:
What is Process Intelligence?
Process Intelligence is the practice of gaining insights into an organisation’s operations. It involves obtaining visibility into processes, collecting and analysing relevant data, understanding how these processes function, and using this knowledge to identify areas for improvement. This approach…Read more -
Charlotte Mills joined the group Liberating Structures in healthcare 3 weeks, 6 days ago
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Welcome to the group Charlotte! hope to see you at the meet-up this Thursday? You can register here: https://q.health.org.uk/event/liberating-structures-meet-up-2/
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Maria Dorthea Skov posted an update in the group Liberating Structures in healthcare 1 month ago
Hi all. The next meet-up is happening in three weeks (Thursday 7th November, 12-1pm) and I’m excited to announced that we’ll be testing Appreciative Interviews, guided by @gerardgrealish and Dominika Noworolska.
Check out the structure here: https://www.liberatingstructures.com/5-appreciative-interviews-ai/
Register now here:…Read more
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month ago
Would any members of this SIG be interested in a webinar on how to:
- Identify
- Document, and
- Improve
An NHS process? Please Reply or Like if you are interested.
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Very much so – been having conversations around identifying our systems and processes lately and has caused quite a few blank faces
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Hi Tom,
Personally I’d be interested in what good practice looks like in regards to identifying and designing processes, rather than how to improve them. My sense is that, if we get better at designing processes in the first place, we will have less improvement work required. Having started to learn more about the processes and techniques used…Read more
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I disagree Jem. If the webinar is supported, and support from members looks to be good so far, I will cover, in detail, all of your points.
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I’m not sure what you disagree with but if you are covering those points then that would be great 🙂
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Everything – but in the nicest possible way.
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Agree with Jem and have similar observation, and the use of language such as “engineering” can be off putting to some and there are lots of human factors and design thinking involved in good process design and a collaborative approach is essential
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Lets get on with it then. I’ve been talking about it for a long time now. I do know how to do it!
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Definitely – am always looking to learn and understand more about process improvement
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😀 Fair enough. I stand by what I said though. In the NHS we have a huge amount of expertise about how to improve healthcare processes. The biggest challenge that I have seen in my experience is that the processes we are trying to improve are rarely designed (and often not well managed). Processes often have evolved over time, with multiple…Read more
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I’d be interested in attending, thanks.
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Yes definitely interested. Currently working on similar in NHS Ayrshire and Arran, scotland
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month ago
What is quality? See: https://www.quality.org/what-quality
I have been an active member of the Charted Quality Institute since September 1982
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month ago
Integrating Safety and Quality management in aviation. A good example for the NHS
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month ago
I review quality related books for the Chartered Quality Institute (CQI). The last two book are of particular interest for the NHS with it’s proposed drive to use AI applications in the delivery of its Services. These two books are: Trust Me: ISO 42001 AI Management System, Greg Hutchins and Margaux Hutchins and IT Governance – An international…Read more
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Gerard Grealish joined the group Liberating Structures in healthcare 1 month, 1 week ago
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