Liz Twelves
Management Consultant
Twello Limited
England - Greater Manchester
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Liz Twelves posted an update in the group Sustainable Healthcare 4 years, 3 months ago
This might be a clumsy question so please bear with me. I have wondered for a long time whether the most common quality paradigm/framework we use in hospitals is unhelpful. If we take the national model of safety, clinical effectiveness and (good) patient experience, it only goes so far in helping people design care systems that balance the many…Read more
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Liz Twelves joined the group Delivering Virtual Training (#ConnectingImprovers) 4 years, 3 months ago
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Liz Twelves and
Eric Barratt are now friends 5 years, 11 months ago -
Liz Twelves posted a new activity comment 6 years, 1 month ago
Thanks, great paper. I noticed recently working in a provider trust that people held particular mental models around quality that weren’t supporting working practices that improved value. They were very patient-centric (perfectly understandable) but not population-centric. I came across this research that supports my perspective:…Read more
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Liz Twelves joined the group Sustainable Healthcare 6 years, 2 months ago
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Liz Twelves changed their profile picture 6 years, 2 months ago
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Liz Twelves's profile was updated 6 years, 4 months ago
Liz,
My thoughts are in line with yours. I think that the answer is good Process Management and Continuous Improvement framework. I do go on about this rather a lot but have have little support for the concept. You may like to join the Process Visualization SIG where this topic is discussed on a regular basis.
Regards
Tom
Thank you that’s helpful. Anything reading you’d recommend?
Liz, ‘Lean Hospitals – Improving Quality, Patient Safety and Employee Satisfaction’ by Mark Graban. CRC Press. Chapter five is particularly good, ‘Standardized Work as a Foundation of Lean’. There are also lots of documents available via the Process Visualization SIG. I have a particular view on standardized work. Its design is very important and…Read more