Liz Twelves's activity
In group: Sustainable Healthcare
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Liz Twelves posted an update in the group Sustainable Healthcare 4 years, 2 months ago
This might be a clumsy question so please bear with me. I have wondered for a long time whether the most common quality paradigm/framework we use in hospitals is unhelpful. If we take the national model of safety, clinical effectiveness and (good) patient experience, it only goes so far in helping people design care systems that balance the many dimensions (and trade-offs) of optimising quality. Other models include concepts such as equity, efficiency and some include sustainability. Could it be part of what leads to silos of priority setting leading to separate workstreams and resources for things like cost improvement, transformation, safety. What framework or frameworks would you use in an organisation such as a hospital to shape thinking and to underpin a joined-up approach to prioritising improvement and the allocation of resources? Are you aware of any that are doing this in a more joined-up way than most? And is this the right SIG for this question?
Liz,
My thoughts are in line with yours. I think that the answer is good Process Management and Continuous Improvement framework. I do go on about this rather a lot but have have little support for the concept. You may like to join the Process Visualization SIG where this topic is discussed on a regular basis.
Regards
Tom
Thank you that’s helpful. Anything reading you’d recommend?
Liz, ‘Lean Hospitals – Improving Quality, Patient Safety and Employee Satisfaction’ by Mark Graban. CRC Press. Chapter five is particularly good, ‘Standardized Work as a Foundation of Lean’. There are also lots of documents available via the Process Visualization SIG. I have a particular view on standardized work. Its design is very important and must not prevent a degree of flexibility of application in certain situations. How standard work is documented within a Process Management System is also very important and I have undertaken research in this area and also implemented many applications of the methodology.