Julia is on a mission to help NHS staff reduce stress and overwhelm and be happier at work.

She has supported NHS teams and organisations with quality improvement at a national, regional, and local level for over 25 years. During this time she has seen the tension between staff wanting to do a great job and the challenges of working in difficult environments with too few staff. This has made her both sad and determined that things need to change.

She was a member of the first cohort to complete the IHI training on Improving Joy in Work and has been training staff in this approach, along with others, within NHS teams ever since. In 2018 she set up the Q Community Improving Joy in Work Special Interest Group which now has nearly 400 members.

She also regularly presents at NHS conferences and events on the subject of happiness at work and is an avid reader of anything related to this topic.

Julia is Board Member for NESCHA (North East Social Care and Health Advisors) which aims to help influence and shape the quality of NHS services by ensuring the patient voice is heard. She is also educated to MBA level.