Claire Buchner
Assistant Director Digital Health
PHA Northern Ireland
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Emily Baker joined the group Digital 2 months, 3 weeks ago
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Hilda Campbell MBE posted an update in the group Service Design 2 months, 4 weeks ago
Podcast on co production and design
This podcast may be of interest https://www.youtube.com/watch?v=JKWXhG3GPRy Created with AHP QI Thanks @JoKitchen
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Thanks, but when I go to the link, it is missing!
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that is strange , here is the link again https://www.youtube.com/watch?v=JKWXhG3GPRY I don’t know why the link above isn’t working, if this doesn’t work try and cut and paste it into google as it is there 🙂
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It had a y instead of a Y at the end.
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ahh thanks again 🙂
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Thomas John Rose posted an update in the group Service Design 3 months, 1 week ago
Here is a question – What is the starting point for a Service design? Just a one or two word answer please.
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Answer 1: User needs (https://www.gov.uk/guidance/government-design-principles#start-with-user-needs)
Answer 2: Start anywhere, follow everywhere (https://www.heartoftheart.org/?p=1196)
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Organisational Strategy (to make sure we only do SD for services we actually should be offering).
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SD – Service Design?
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The actual request from individual customers
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What impact?
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What impact the newly designed Service has or what impact the proposed Service may have?
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What impact on the lives of people whose health is being challenged. Guess the end product, does the service improvement improve people’s lives? I often think of the cake analogy, there is this amazing cake, full of amazing ingredients prepared by an amazing pasty chef and everyone says how wonderful it is and admires it and all the work that went…Read more
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Thanks for that thought Hilda. I see that can be very effective in logical situations. Another approach, more suited to transformation, is to understand that the outcome softened a design is something that we do not yet know. Then we can work with ‘customers’ together to see what design and therefore what outcomes we can achieve. This then allows…Read more
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Hi John
Thanks for that reflection. This case study may be of interest, it shares a journey which took decades of working and learning together to transform community based mental health services https://www.iriss.org.uk/resources/case-studies/cope-scotland
I would perhaps reframe my two words as originally invited by Tom to be ‘Be Flexible’ 🙂
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There are some interesting responses to my question. I’ll post my thoughts when I get back from a couple of weeks in the mountains.
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Heidi Chan joined the group Digital 3 months, 1 week ago
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Heidi Chan joined the group Service Design 3 months, 1 week ago
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Blanka Hubena joined the group Digital 3 months, 3 weeks ago
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raquelvillanueva joined the group Digital 3 months, 3 weeks ago
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Thomas John Rose posted an update in the group Service Design 3 months, 3 weeks ago
How do you make a start at learning how to design an NHS Service? On a recent Q webinar one of the speakers said that one of the problems in the NHS is that the plane has taken off before the design is finished and further design is difficult when the plane is already in the air – or words to that effect. I thought that this was a very good point.…Read more
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