Very much so – been having conversations around identifying our systems and processes lately and has caused quite a few blank faces

Hi Tom,

Personally I’d be interested in what good practice looks like in regards to identifying and designing processes, rather than how to improve them. My sense is that, if we get better at designing processes in the first place, we will have less improvement work required. Having started to learn more about the processes and techniques used for identifying requirements, developing design specifications and designing for quality (process engineering), this feels like a less well covered area. There is already quite a lot of information, expertise and guidance around process improvement.

Definitely – am always looking to learn and understand more about process improvement

😀 Fair enough. I stand by what I said though. In the NHS we have a huge amount of expertise about how to improve healthcare processes. The biggest challenge that I have seen in my experience is that the processes we are trying to improve are rarely designed (and often not well managed). Processes often have evolved over time, with multiple sticking plasters and workarounds built in. I have not come across much in the way of good practice in the area of process design in the NHS. There have been some excellent practitioners working in this space but it doesn’t feel like it is so widely understood as the concepts around process improvement. The more we can help develop a well rounded understanding of the range of skills needed to support high quality healthcare management the better!

I’d be interested in attending, thanks.

Yes definitely interested. Currently working on similar in NHS Ayrshire and Arran, scotland