Matthew Mezey's activity

In group: Primary Care

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    Matthew Mezey posted an update in the group Primary Care 10 months, 2 weeks ago

    Reminder about this evening’s Primary Care SIG Zoom: ‘From understanding demand to enabling system transformation in a GP consortium’

    More info/register: https://q.health.org.uk/event/from-understanding-demand-to-enabling-system-transformation-in-a-gp-consortium/

    A Lincolnshire GP consortium will share the story of how it used a Deming-inspired approach to understand its system, the levels of value demand (and ‘failure demand’) around frailty, and to then transform its service.

    – This is an opportunity to hear about the use of John Seddon’s Vanguard approach in healthcare.

    • Profile picture of Fran Butler
      Fran Butler replied 10 months, 2 weeks ago

      Hi Matthew – I attended this super-impressive event last week and was telling my colleagues about the work. Do you know if there will be a recording link issued as it would be great for my colleagues to be able to view it?
      Many thanks
      Fran

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        Matthew Mezey replied 10 months, 2 weeks ago

        Hi Fran,
        So glad you liked our Zoom about applying the Vanguard method in a GP consortium. It certainly seemed to go down well. So of us were still talking 30 mins after it officially ended!!!

        Why did it resonate so much, for you?

        We’re just working up the follow-up e-mail, which will link to the video, and to all 3 sets of slides.

        All will be shareable with anyone.

      • Profile picture of Matthew Mezey
        Matthew Mezey replied 10 months, 2 weeks ago

        So many interesting things came up during that Primary Care SIG Zoom, I hardly know where to start.
        Things like:
        – Importance of focusing on end-to-end experience of patient, not the transactional and episodic
        – The 40-70% of failure demand that clogs up most organisations, leading to a perpetual cycle where no-one fixes the real problem
        – How the heaviest users of services can be healthier/transformed through the work of the Practice Care Coordinator role
        – The 71% projected savings over 24 months; time with patients can dramatically reduce, going from 200 calls a months with one patient, to zero etc
        – How blueprints, specifications, roll outs don’t work – people need to go through the same learning experience directly themselves
        – drivers of failure demand like the 48 hour contact clinic target, the repeat prescription systems

        Anyone have any other favourite takeaways from the session?