Hi Lou and everyone,
I’m Jen and I work in the Quality Improvement Team at Berkshire Healthcare – a Community and Mental Health Trust covering the whole of Berkshire. We’re @BerkshireQI on twitter if you fancy following!! We try and share lots there (but could do more!)
Our geographic location (most of the M4 corridor!) means we have always looked for different ways to do things, but nothing as much as now! We were an early GDE Trust (global digital exemplar) which means we have been extra lucky in the amount of investment and intrastructure already in place across our organisation.
In terms of training, we have Yellow and Green Belt lean training, and we had an extended (over several months) training by division, on our quality management system (QMIS). We have done ad-hoc sessions around use of A3, and other QI Tools too, and facilitated improvement events. There have been sessions with service users and carers to work on improvements, and also some specific professional groups such as medics.
Before Covid, we did most training face to face backed up with online (MS Teams) coaching sessions. We’ve use the Teams functions lots over the last year to share resources, peer network, and upload copies of resources we have. In our face to face sessions, we use polls, videos we’ve made, etc. We’ve tried to do bitesize videos to share learning – such as “QI In 90 seconds”, etc. Zoom is banned in our organisation (but we have work-arounds planned for breakout rooms until MS get a move on and make breakout rooms!).
Covid means we are planning all virtually at the moment. We are just starting testing of our White Belt training, via an e-learning package (Our organisation uses Articulate and Storyline). This link which is a nice ‘how to’ – I recommend the section “content is crucial” when planning any e-learning or online sessions as it really helps the planning! https://elearningcontent.south.hee.nhs.uk/nhsbt/team/gd/index.html#/lessons/ogr6wnqCAypiTLJBGjhVAa2fbDBtckLz We are in the planning & development stages for moving all our QMIS training to virtual – the Q sessions and Lou’s links have been fab. We’ve also been looking across the twitter-sphere to see what we can learn, and how we can deliver. I like the look of Miro. Lots of our activities in those, and the yellow/green belt, are really hands on, and we can adapt based on learners in the room, on the day. we don’t want to lose that. The coaching that runs alongside the management system training, is almost simpler for us. I’m keen to hear about everyone’s activities that they are developing. 🙂 We’re not dismissing that some training and work may be face to face in the future – we’re just planning for more of a blend. We’re developing lots of self-service videos which can be accessed flexibly via our intranet, interactive documents (where we can have text or images that you click on to take you to more video/internet resources) and webinars.
Can’t wait to hear more about what everyone is doing!