Q member, Gill Smith shares learning from NHSCT's application of the SEIPS Model during the pandemic and the importance of human-centred design in a crisis.

Tarnia Mason shares what we heard during a discussion on racial inequality and improvement at Q’s community event, and what steps we can all consider to address this.

Q member, Maimie Thompson shares the project development journey that resulted in the video appointment service, Near Me, and the many name changes that came along with it.

Q member, Andrea Gibbons shares how the Evidence 4 Quality Improvement project team organised and ran their first, very successful RCT, and invites you to join the next round in April 2021.

Q community member, Saval Khanal explores the challenges in selecting improvement ideas to take forward and invites you to share your methods for cutting through the paradox.

Following the evaluation of last year's Q community event, Evaluation and Insight Officer, Henry Cann, shares some key lessons we learned from the process.

Q member, Thomas Rose, shares his experience researching Process Management in the NHS, and encourages fellow community members to share their insight through the Service Design group.

Q community members, Ruth Gray and Jocelyn Harpur, discuss the methodology and transferability of SEHCT's COVID-19 Learning Framework Report.

Q member, Sharon Wiener-Ogilvie shares Healthcare Improvement Scotland's recent work around incorporating inequalities into QI work and encourages Q members to share their feedback.

In the final blog of the series, Andy Ware rounds off his advice on managing data during a crisis with CSWME, a framework for understanding how to approach your data once you know its limitations.