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Case Manager

Samuel Díaz Hernández

Central London Community Healthcare NHS Trust

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Biography

I originally qualified as a Social Worker by the University of La Laguna, in the Canary Islands, Spain. During my time there I led on a project around integration of people with disability in the labour market. Findings from that project are still being implemented to this day in strategies developed by the foundation (Funcasor) to support people with disabilities into the labour market.

Following this, I moved to London where I started working in the health and social care sector in a PICU unit as a healthcare support worker, not long after I was promoted to senior healthcare support worker and there I started working on quality audits and leading on the implementation of changes promoting safer practices in the ward.

Since then I have been working in a community Integrated Care Service in Kensington and Chelsea. Over the last year I have gone from starting in the basics of QI methodologies, to practicing by leading in two different projects all the way to becoming part of the first Quality Coach trained cohort of coaches in the trust and supporting other teams with their QI projects coaching as they develop and implement their improvement ideas.

I feel this is just the beginning of my QI journey and I am hoping to be able to continue to implement the theory into new exciting projects to improve the quality of care we provide to those most vulnerable.


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