My background is adult nursing in an acute provider setting and I have been involved in improvement since 2012 when I had the opportunity to learn about microsystem improvement and team coaching. I now head up the flow coaching academy which is a national improvement programme with team coaching for improvement at its heart and designed to support leadership and improvement capability building across pathways and boundaries.
I'm interested in the human side of change and how relationships and lived in patient, carer and staff experiences are key to improvement success.
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