Virtual A&E Response ‘Overwhelmingly Positive’ As Most Patients Say They’d Use It Again

Almost all patients who sought help through a virtual A&E service would use it again if they needed advice, care or support with their health, a survey has revealed. 

NHS Greater Glasgow and Clyde’s Flow Navigation Centre (FNC) provides direct access to emergency care for those who think they might need to go to A&E, but do not have a life-threatening condition. 

Patients can access the service through NHS 24 by dialling 111, and they will be given a video or telephone consultation with a nurse or doctor from the comfort of their own home rather than having to travel to hospital and wait to be seen.

If an in-person exam or treatment is required, they will be given a scheduled appointment at a Minor Injuries Unit (MIU), other appropriate specialist service, or a planned arrival time at A&E if this is the right service to access. 

Virtual A&E response ‘overwhelmingly positive’ as most patients say they’d use it again – NHSGGC