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Esther Dickinson

Senior Quality Improvement Lead

NHS Highland

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Member's groups

  • Better Conversations with Clean Language

    This group is for people who have an interest in improving the quality of conversations in healthcare. When we have better conversations, we improve mutual understanding and people feel more understood. So, with better conversations we are likely to have better outcomes, fewer mistakes, and greater sense of wellbeing. Our shared curiosity is around how we can use the deceptively-simple Clean Language approach to improve conversations, enhance understanding and enable better healthcare.
  • Quality Management in Healthcare

    There is now a growing interest in Quality Management in healthcare.  This Special Interest Group will help those interested in learning about or implementing a Quality Management System (QMS).

    In Quality […]