Barbara joined the NHSCT in July 2003 working as Practice Manager in a GP Practice. My first experience of Quality Improvement was 2017 when joined the QI Team as Support Officer.  My first ‘formal’ introduction to the Model for Improvement (which includes the use of the simple Plan, Do, Study Act – PDSA cycle which we are promoting in the NHSCT) was in 2017 when I completed QI Level 1 and IQI Level 2 Pocket Size.  In 2020 I completed ILM Level 5 Coaching and Mentoring programme and have become part of the Trust Corporate Coaching Network.  In 2021 completed Level 2 SQN programme bringing to life my own QI Idea. My role in the NHSCT is to provide support for the delivery of the Quality Improvement Strategy, and to work towards building our ‘community of leaders’ on our QI journey.  I am committed to supporting the QI Team and helping others on their QI journey.

Email: Barbara.gilliland@northerntrust.hscni.net