What is the challenge your project is going to address and how does it connect to the theme of 'How can we improve across system boundaries?​

This project will contribute to addressing the risks to patients when ambulances are queued at EDs.  Delays in handover result in the lack of availability of ambulances and therefore longer response times. Recent changes to the ambulance data set (ADS) will allow the ambulance service to receive data that includes the outcome for a patient that they have previously handed over. The patient journey for 999 call via despatch & assessment on scene and is shown on the attached diagram. This will allow   ambulance service is able to analyse the outcomes asses if their decision to convey was appropriate. This pilot project will use AI to analyse thousands of patients journeys in order to identify any trends that suggest different despatch convey decisions can be made and therefore reduce the pressures on EDs

What does your project aim to achieve?

Aim is to use AI data analysis to help reduce unwarranted conveyance to A&E  and   to free up ambulance capacity, reduce waiting times  and improve patient outcomes  by using AI to analyse  data inputs throughout a patient journey.

How will the project be delivered?

Aim would be to extract patient information from individual patient data from Computer Aided Despatch, Electronic Patient Register and Ambulance Data Set (inclusive of Hospital Patient Record Data) and then use machine learning to identify where a&e resulted in no further action or onward referral which would indicate a conveyance may not have been necessary and determine any data initially captured by the Ambulance Service that could indicate a potential change to triage procedures resulting in less use of vital resources.
This would include involvement from Operational, Clinical and Data leads across the NAA’s boundaries.

How is your project going to share learning?

The Northern Ambulance Alliance (NAA) aims to create a collaborative approach of working together to improve health outcomes for patients and deliver greater benefits for the populations it collectively serves.
One of the main principles of the NAA is to improve quality and service delivery for all patients across the North of England by maximising the standardisation and shared learning outcomes across the North of England and the wider NHS.