I am currently working for the NHS as a Service Management Principal Specialist helping to deliver and integrate ITIL best practice across a number of NHS Wales IT services.
I lead a small team of two (Including me!) and cover service mgmt arrangements for national IT Services Canisc & Hospital Pharmacy.
I also lead on championing Problem Management which involves development of policy, process & procedure and also deliver training and awareness sessions on a frequent basis to operational staff.

I attained the IQT Silver accreditation in 2015 and lead on Continual Service Improvement activities within my team and have recently developed a bespoke SIP end to end process for medium to large scale SIP activities.

Specialties, Problem Management, ITIL, Incident Management, Change Management, Configuration Management, Major Incident Management, Stakeholder management, Reporting and KPI's, Service Catalogue, Team Management.

I am an avid Swansea City fan, enjoy walking my lovely dog Meggy and cycling along the Swansea seafront as well as playing a bit of veterans football.