Maureen  is Head of the Kaizen Promotion Office in Tees, Esk & Wear Valleys NHS Foundation Trust which provides mental health and learning disability services.   Maureen started her NHS career in 1981 as a Medical Secretary and has worked in a number of operational management roles since 1990 in acute health care across organisations and since 2005 in Mental Health in the North East of England.   Maureen has been involved in service improvement for most of her NHS career and is passionate about improving services for patients.

Maureen was one of the first people trained in lean principles in the North East by the internationally renowned Virginia Mason Medical Centre in Seattle.  Maureen supports cultural transformation within her organisation by developing leaders to use Quality Improvement tools and developing their skills in coaching conversations to bring about sustainable change.

Maureen has a degree in leadership and management and  has trained and coached many staff nationally in lean principles across health and social care including executive team members, consultant medical staff, clinical and administrative staff.