Webinar 19th March 12.00 – 13.00 Dr Thomas Rose

How to overcome today’s lack of NHS process documentation to support effective improvement

How to overcome today’s lack of NHS process documentation to support effective improvement – based on the works of Deming and Juran

Content:

1.      Why document your key processes?

2.      Understanding QUALITY

3.      Two concepts of a QMS – same system, different detail.

4.      So how do you do it?

5.      What does a Process Flowchart look like?

6.      What should a Process Flowchart really look like?

7.      Making a start on a new Process Flowchart.

8.      Finally – Producing the Flowchart documentation.