Carol Sinnott's activity
In group: Primary Care
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Carol Sinnott posted an update in the group Primary Care 3 years, 8 months ago
In our work at THIS Institute, we are trying to understand operational problems in general practice using GPs’ perspectives. We are currently running a survey seeking GPs’ views on which operational problems in general practiceto prioritize for future improvement research. The problems listed in the survey are all drawn from our previous research in primary care. We’re only including GPs in this round but will be broadening engagement to practice managers etc later.
The link is here if any of you would like to participate- it requires log in to our online survey platform Thiscovery first, and the survey will take about 15 minutes to complete. Would really appreciate your input! Happy to take any feedbacks or questions, Carol
https://ths.im/3qfMrgQ
Thanks Carol – I’ve just done it and shared with my networks. It’s certainly enlightening to see on paper all the various pushes and pulls there are on GP time. No wonder we are a stressed out bunch!
I’m also copying the definition of operational problems/ interruptions used in the study, so the group have a better idea of what the survey entails.
‘Operational failures are defined as problems in work-system design or in the supply of equipment, materials or information needed to complete a work task that result in a worker being less effective than they otherwise might have been.
Interruptions are defined as anything that takes your attention away from a work task you are already doing.’
Many thanks Rammya- much appreciated. The uptake is slow- possibly due to competing pressures on GPs, but also due to possible confusion around the term operational failures! Think we will have to develop a more intuitive term for the next round.
Hi Carol,
I hope you might be able to start taking into account the quality of ‘Relational Coordination’ amongst doctors, and with others – it’s a crucial variable in influencing positive outcomes, it appears.
Poor levels of ‘Relational Coordination’ is an important operational failure, I presume?
Accurate information is one of the key elements measure in the ‘Relational Coordination’ survey.
Here a couple of articles that should give an idea:
— https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3383880/
— https://journals.lww.com/hcmrjournal/Abstract/2012/10000/Relational_coordination_promotes_quality_of.3.aspx
This looks like a relevant concept Matthew- both for relationships within practices and between GPs and outside teams- many thanks for the signpost!