Earlier this year, Suzanne Quinney and I co-hosted an event looking how Appreciative Inquiry could be applied to quality improvement to create a high feedback, high respect culture that is innately safe for staff, patients and carers.
What if we set up a quality framework with patients and staff that used positive feedback to improve morale and model the social behaviours we want to reinforce in care settings? University Hospital Plymouth (UHP) has been trialling an approach to do just that.
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