Anjali Ramachandran
Director
Storythings
England - London (South)
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Anjali Ramachandran posted a new activity comment 2 years, 7 months ago
Please do share which areas you are referring to, and we’ll try and share some articles in those areas later.
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Anjali Ramachandran posted a new activity comment 2 years, 7 months ago
Thanks for your thoughts Jatinder! Do you think a creative mindset in using the data or metrics would help in continuous improvement – for example, can metrics lead us to brainstorm different solutions altogether to improve a service (vs. small changes)?
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Anjali Ramachandran posted a new activity comment 2 years, 7 months ago
Thanks Thomas, that’s a really good observation – that it’s both art and science. I agree!
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Anjali Ramachandran posted an update in the group Q Visit: UK National Innovation Centre for Ageing (in-person) 2 years, 7 months ago
Here’s more about the 4-Generational Kitchen that we will be seeing in Newcastle on the 26th: https://newcastlehelix.com/news/the-worlds-most-intelligent-kitchen (4 minute read)
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Anjali Ramachandran posted an update in the group Q Visit: Public Digital (virtual) 2 years, 7 months ago
How creative is continuous improvement as a field – is it more an art or science?There’s a surprise during the visit on the 20th which might help you make up your mind, but in the meantime please chime in with your opinions!
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Continuous improvement is more of a science as it is best done using a a set methodology based on tracking metrics.
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Thanks for your thoughts Jatinder! Do you think a creative mindset in using the data or metrics would help in continuous improvement – for example, can metrics lead us to brainstorm different solutions altogether to improve a service (vs. small changes)?
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Any solutions development and change work will need to be creative. There can still be a methodological approach that you use to undertake this creative work – which is where the scientific approach comes in.
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I agree! Thank you. Looking forward to meeting you virtually on the 20th at this session.
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Service delivery, in the view of the customer (patient), can be improved also the service delivery processes, in they view of the people delivering the service (including back office), can be improved. They both require a scientific approach but also a bit of an arty approach can be effective particularly from the view of the customer.
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Thanks Thomas, that’s a really good observation – that it’s both art and science. I agree!
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The first is how to address the large amount of variation, not only across NHS Trusts but within Trusts, wards and even shifts. Too many people do the same thing differently. This problem requires Process Management.
Second is the difference between Quality Improvement (QI) and Continuous Improvement (CI). QI predominantly seeks to improve output…Read more
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Anjali Ramachandran posted an update in the group Q Visit: Public Digital (virtual) 2 years, 7 months ago
@thomasjohnrose Thanks for your replies to my question about the GDS Continuous Improvement video. Did you get a chance to read any of the materials from the list I posted on Friday? It would be good to know your thoughts on your favourite articles if so!
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I looked at all of them. My favourite article was ‘internet era ways of working’. I also like the GDS definition for digital. I’ll add more of my thoughts from the articles when I have more time. There are a couple of areas that I don’t think are well covered by these and other articles but, in my view, are of key importance.
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Please do share which areas you are referring to, and we’ll try and share some articles in those areas later.
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See above
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Anjali Ramachandran posted an update in the group Q Visit: UK National Innovation Centre for Ageing (in-person) 2 years, 7 months ago
What is the main issue you’re facing with older patients and communities? This is the core demographic we’ll be focussing on during this visit, though there will no doubt be learnings across other demographics too. Please reply with your thoughts.
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Anjali Ramachandran posted an update in the group Q Visit: UK National Innovation Centre for Ageing (in-person) 2 years, 7 months ago
Here are a few resources for you to read, watch and listen over the weekend and in the run-up to April 26th. You don’t have to go through all of them, but they might help spark ideas for conversations and questions at NICA!
From the Economist, a 12-minute video on how the rich world is ageing fast. How can societies afford the looming costs of…Read more
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