I am a  housing professional, researcher and a home & wellbeing expert.  I specialise in service improvement between the housing sector and partners in health and social care.

For the past 11 years, I have led a national improvement programme on place, home and housing now for Healthcare Improvement Scotland and before that for the Joint Improvement Team.  In that capacity, I set up and acted as the first national programme manager for the national telecare programme, which secured the Permanent Secretary's award in 2008, shaped the national health & wellbeing outcomes, and designed the Housing Contribution Statement.  I also lead the Scottish Government sponsored Adapting for Change programme.

In the early 90s, I set up the research and policy function within the newly formed housing NDPB, Scottish Homes.  Under my leadership, a large portfolio of research to inform national housing policy was put in place, including the first Scottish House Condition Survey.  I also led the development of far sighted policies on community care, and housing information and advice.

I set up Craigforth in the late 90s.  As Managing Director, I guided Craigforth to become a key player in research and consultancy in the fields of housing, and customer feedback.  Craigforth has an impressive portfolio of national and local research, in which I played a substantial role.  This has included major national reports for Scottish Government on housing allocations, housing support, and homelessness; and for the Scottish Health Council on complaint handling in NHS Scotland.

In addition to her improvement support work, I am currently mentor for a Life Changes Trust grant to three Care & Repair organisations.  I am also a director with FIRST Faculty, whose purpose is to reduce fatalities and serious incidents by improving the capture and analysis of information and the distillation, dissemination and application of learning.

Voluntary positions

1. Chair of the Scotland Board of the Chartered Institute of Housing
2. Chair of the Peter Gibson Memorial Fund
3. Member of Human Rights & Policy Committee, Alzheimer Scotland
4. Board member, Iriss