Resources
Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.
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Pathway to Equity: working with young people to reduce hospital appointment non-attendance
Case study25 September 2025 6 minute readAn initiative at UCLH used a systems-thinking approach and co-design with young people and clinicians to tackle high outpatient hospital appointment non-attendance rates among 16-to-24-year-olds.
Topics- Health sector challenges
- Access and waiting times
- Equity, diversity and inclusion
- Health and prevention
- Improvement and innovation
- Co-production
- Collaboration
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Children and young people
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Transforming urology pathways to improve care and reduce delays
Case study18 September 2025 5 minute readA new urology services model successfully improved support for patients by providing care much earlier in the pathway in an enhanced primary care setting.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Collaboration
- Flow
- Innovation
- Spread and adoption
- Services
- Community services
- Primary care
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Partnering with patients on ways to improve care before treatment
Case study23 April 2025 5 minute readThe first national forum for perioperative and prehabilitation care is looking at ways to better support patients before, during and following their treatment.
Topics- Health sector challenges
- Access and waiting times
- Health and prevention
- Long-term conditions
- Improvement and innovation
- Innovation
- Patient and public involvement
- Systems change
- Quality of care
- Patient experience
- Person-centred care
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Putting the power of data to work for patients
Case study12 March 2025 5 minute readA team of researchers and clinicians is helping analysts and decision makers in in the NHS to realise the power of data through statistical process control.
Topics- Digital and data
- Analytics and data
- Measurement for improvement
- Health sector challenges
- Access and waiting times
- Productivity
- Improvement and innovation
- Process improvement
- Quality of care
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Implementing patient initiated follow-up
Case study30 August 2024 5 minute readA phased approach to improve access to services at NHS Surrey Heartlands Clinical Commissioning Group.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Timeliness and efficiency