Resources

Sharing stories and exploring the challenges of people making changes across systems.

A phased approach to improve access to services, NHS Surrey Heartlands CCG.

The benefits of applying a Lean improvement methodology to make service changes to improve productivity, clinician capacity and patient experience.

Birmingham and Solihull Integrated Care System tackled pre-COVID care backlogs by innovating workflows, reducing outpatient referrals via Advice and Guidance, and boosting post-op recovery capacity.

Integrating data and analytics in improvement programmes enhances inpatient flow, but cultural and system-level changes are crucial to realising full benefits, as seen in system collaboration.

Learning from co-designing a volunteer peer coaching service to enable more people to safely join the Patient Initiated Follow Up pathway.

Transferable learning from Guy’s and St Thomas’ vaccination service

COVID-19 has highlighted deep social inequalities in health and care.