How to measure and improve your engagement with staff in major change
A guide to engaging staff well in change and flexible tools to measure engagement.
On this page
This resource is designed to support organisations that are planning to engage staff in major changes. It presents two new tools designed to be used together. These both measure staff experience of engagement during major change, and support those who are responsible for planning and leading change.
About this resource
This toolkit provides you with:
- 10 principles for how to engage staff well in major change
- guidance on the key considerations underpinning a good measurement approach
- a survey of staff tool
- a planning and reflection tool
- equity, diversity and inclusion considerations when measuring engagement in change
- guidance on moving from data to analysis and action
How to use this resource
As well as providing practical guidance and signposting to existing resources, this resource presents two new tools. Designed to be used together, these both directly measure staff experience of engagement during major change, and also support those who are responsible for planning and leading change.
Audience
This resource is designed to help those leading change to better understand, measure and improve the engagement of staff within their change processes.
Those who may find it useful include:
- change leaders
- decision makers
- named leads
- programme sponsors
- change team members
- communication leads
- learning leads
Development
This toolkit is the result of a research project led by Q’s insight team. We worked with Thiscovery[ref]Thiscovery is an online platform that allows the health and care system to improve and innovate through collaboration. It enables knowledge-led organisations to understand problems, gather evidence, build shared visions, and co-design and evaluate solutions.[/ref] to connect with more than 300 participants from across the health and care sectors.
Through our insight work, we tap into the rich knowledge and diverse experiences of the Q community. We surface stories and generate and share actionable insight. This insight can be used by members and others across the health and care system to help them deliver improvement work more effectively.
We use a variety of systematic methods to draw out the diverse experience and expertise of Q members relating to system priority areas. These include member surveys, workshops, case studies to amplify members’ work and ongoing share and learn projects.
Downloads
Discover more
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Understanding, measuring and improving the engagement of staff in major change
Insight 23 July 2024 3 minute readEffectively engaging staff when leading major change in health and care systems. -
Embedding an improvement system for better productivity and experience
Case study 24 November 2021 6 minute readTransferable learning from Guy’s and St Thomas’ vaccination service