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Experience shows that incremental improvement in complex pathways is an uphill struggle, and many people try for a while and then give up. One reason for this is because when we move from predictably poor to predictably good we pass through the Zone of Chaos which where we get unpredictably good results … which is very frustrating! One way to cross the chaos swamp in one leap is to apply the concepts, principles, techniques and tools of health care systems engineering (HCSE). We call it “Improvement-by-Design”. So if you are curious to experience this science in action then you could come to one of the Practical Skills One Day Workshops (https://www.saasoft.co.uk/workshops). Seeing is believing!