Developing the National QI Communications Network
What is the challenge your project is going to address and how does it connect to the theme?
Our national QI Communications Network has met virtually, monthly, since October 2020 and brings together QI comms professionals from across the UK, with 50 plus members. It started with just three QI comms officers from Kent Community Health NHS Foundation Trust, East London Foundation Trust and the Academy of Fab Stuff, who spread the word via Twitter.
Members would like to have regular expert speakers and online training sessions, to help with skills and knowledge gaps they have identified. These include building a QI culture, measuring the impact of QI comms, communicating QI to staff and service users and creating podcasts, video, animation and sketchnotes. This would help our members develop – which would ultimately result in better QI comms for colleagues, stakeholders, service users and the public.
Now, members share what they do at their trusts and we learn and get ideas from each other. Bespoke training would help us improve further.
What does your project aim to achieve?
We aim to increase the skill set, knowledge and expertise of members. We have a mix of dedicated QI comms officers and others who sit in QI teams and have been asked to work on QI comms. We support each other.
We would like to improve our skills in communicating the benefits of QI to staff, patients and service users. We would like to improve our storytelling skills and use of multi-media to let staff, stakeholders and patients know why we are doing improvement, how all can benefit and how we need all to be involved.
Funding would help us to communicate improvement better – whether this is by sharing a case study on a website or on social media, letting the public know how a service has improved via a media release, or improving the way we run a hybrid in person and virtual QI conference for our colleagues.
How will the project be delivered?
It would be delivered by the National QI Comms Network, which to date has predominantly been led by Kent Community Health NHS Foundation Trust, ELFT and Academy of Fab Stuff.
Members of the group have suggested the additional training and expertise they feel they need and what external speakers they would benefit from inviting along to monthly meetings. We aim for an event once a quarter. This is something the group first spoke about pre-pandemic. The idea has been resurrected recently.
As meetings are virtual, our members from trusts across the UK could take part. We aim to survey members beforehand about their skill sets and knowledge and again after a year, to measure improvement/confidence.
Members worked together to seek quotes for events and design a group logo. KCHFT would book the events. Our revolving chairs would send invites to members.
How is your project going to share learning?
Our group brings together QI Comms officers from across the UK. We have been astounded by how it has grown.
Initially, it was thought there were only perhaps around 3-5 of dedicated QI comms officers in the UK, but we soon found there were many more. We have new members keen to join us every month.
Our network is for great ideas to be shared and to learn from each other. One training session, or guest speaker event, could benefit trusts across the UK. We are linked with QI teams across the UK not only through our network, but also via the #QITwitter movement (led by Lou Waters, Q member).
We also support trusts who do not have a dedicated comms officer, or have small comms teams, with ideas, and expertise.
We believe we are unique in bringing so many NHS trusts together in this way.
How you can contribute
- Please support our idea by leaving a comment.
- We always welcome newcomers and we are keen to continue to grow our network.
- We learn and share together and are a unique collaboration.
- If you are interested, please join us. If you know of similar or other networks who it would be good for us to collaborate with, please let us know.
- We hope you can give your support to this application.
- We think it is a way of working which other teams, working in other areas, could replicate.
|24 Feb 2022||National QI Communications Network|