What is the positive change that has emerged through new collaborations or partnerships during Covid-19 that your project is going to embed?
The Covid-19 pandemic has put the UK health and care workforce under unprecedented pressure. The workforce had been struggling to cope even before the pandemic took hold. Staff stress, absenteeism, turnover and intentions to quit had reached alarmingly high levels in 2019.
The impact of the pandemic on the nursing and midwifery workforce has been unprecedented and will be felt for a long time to come. The crisis has also laid bare and exacerbated longstanding problems faced by nurses and midwives, including inequalities, inadequate working conditions and chronic excessive work pressures.
The health and wellbeing of nurses and midwives are essential to the quality of care they can provide for people and communities.
This situation has been investigated and the following report has been produced:
‘The courage of compassion: Supporting nurses and midwives to deliver high-quality care, The Kings Fund, September 2020’
The positive change: To embed the report recommendations into activities.
What does your project aim to achieve?
This idea is to take the complete set of SOPs in a GP surgery and process map the processes defined within. Process visualizations will then be created for each of the defined processes. An iterative process will be used with Surgery staff to ensure that the process visualizations are representative of everyday practices at the Surgery and that they are compliant with relevant SOP requirements.
The approved process visualizations will then be audited against the report listed above. All areas of each process where improvements to the process could be made to more fully meet the requirements/recommendations of the above report will be listed. The lists will be used to establish QI projects to identify the improvement and once approved, modify the relevant process visualization.
The number of processes treated in this way may need to be limited to fit with the lifetime of this idea.
How will the project be delivered?
A Scrum framework will be used during the design of the process visualizations. See https://www.scrumguides.org/docs/scrumguide/v2017/2017-Scrum-Guide-US.pdf#zoom=100
The design process can be found here: http://www.catmalvern.co.uk/nhs/CreationProcess.html
How is your project going to share learning?
The process mapping techniques use will facilitate moving from a situation of Volatility, uncertainty, complexity & ambiguity to a situation of Vision, Understanding, Clarity and Agility.
How you can contribute
- I'm looking for a GP Surgery to join me in this idea.