Meet the team
Director of Transformation and Delivery
Bury Local Care Organisation
- England - Greater Manchester
- Caroline Beirne, AD for Workforce Bury LCO
- Emma Arnold, Workforce Lead, Bury LCO
What is the positive change that has emerged through new collaborations or partnerships during Covid-19 that your project is going to embed?
The move to virtual and remote working has reduced has been widespread across public and voluntary services during Covid, and there is no indication of a widespread return to the office environment any time soon. Our local evaluation has demonstrated efficiencies in use of time, ability to work collectively on documents, reduction in commuting and travelling between meetings, reduced cost, and an initial advantage in work life balance. Latterly however feedback has indicated increased levels of exhaustion, cognitive overload, and intrusion into personal lives that are impacting on health and wellbeing, in particular for those in operational or support roles, administrative, management and office based. Specifically the continuous use of platforms such as MS Teams, Zoom etc without break. So our challenge is to retain the positive aspects of virtual working, whilst improving well-being and effectiveness, and ultimately avoiding burn-out.
What does your project aim to achieve?
The project aims to:
1. Test out the use of virtual tools to support improvement work and facilitation in a virtual setting, the impact of these on staff, and their effectiveness in delivering outcomes for improvement and progressing developments.
2. Test out the use of virtual tools to support improvement work and facilitation in a virtual setting, specifically how this can be utilised to support inclusivity of Lived Experience input.
3. Identify impact on how working virtually impacts on wellbeing, engagement, productivity, inclusivity and culture across a system. Includes how meetings are operated, and structured, other influences in the system, adoption of tools and how users experience these.
3. Develop working practices across a health and care system that balances the cognitive impact of compensating for non-verbal communication, with constant use of virtual meetings by testing multiple techniques to reduce impact and improve health and wellbeing.
How will the project be delivered?
Delivery will be through the Local Care Organisation, which supports integration of health and social care across 7 partners in the borough. This includes secondary and community services, mental health, out of hours GP services, primary care, social care, voluntary sector and third sector care provider.
An integrated system workforce hub is placed to deliver and monitor the impact on working practices across the providers and commissioners, including monitoring wellbeing and access to training to support the project.
The LCO Delivery Team will be able to deliver and test the changes that support improvement techniques including Lived Experience through existing projects providing analysis of pre and post virtual working. Additional project support will be required to deliver the project.
The LCO has the skills and access to tools in improvement methods and project management and an existing forum for monitoring and assuring system wide programmes of work, including an evaluation forum.
How is your project going to share learning?
Sharing of learning is proposed in the following ways:
1. Linking into existing SIG’s in Q Community such as Liberating Structures, Re-thinking health and care. Potentially commencing a new SIG focused on healthy virtual working. Sharing ideas to test, and learning from outputs.
2. Sharing via social media updates and learning across Q forums
3. Development of a ‘practice guide’ for the Bury system which can be shared, outlining tests of change, outcomes, learning and impact.
Learning will include findings in relation to impact on wellbeing, ability to engage, productivity of various formats for meetings, and use of different media/Apps and tools such as Liberating Structures. Learning will also focus on practical elements such as length of time, use of camera, frequency, use of break out rooms etc and how these impact on experience, particularly any differences between experience of staff and patients/families. The impact of structure of meetings will also be shared.
How you can contribute
- Feedback on how Q members would like to see learning shared.
- Feedback on any measures that would be useful to be considered.
|22 Dec 2020||Develop outline plan and specific areas of development|
|22 Jan 2021||Commence testing of tools and ideas for evaluation|
|22 Mar 2021||Outline evaluation of impact and outcomes|
|22 Aug 2021||Evaluation of longer term impact and outcomes|
|22 Sep 2021||Development of good practice guide|