Skip to content


Empowering social care to deliver great care with confidence

Building on partnerships between health & care in London during the pandemic, to further develop the care home resource pack into an easily accessible, trusted & sustainable resource for care staff & residents.

Read comments 8
  • Proposal
  • 2020

Meet the team


  • Simone Akuffo-Akoto
  • Jane Sproat
  • Ezra Kanyimo

What is the positive change that has emerged through new collaborations or partnerships during Covid-19 that your project is going to embed?

Through the initial stages of the pandemic we quickly established across London we had a issue with the vast amount of communication that care providers were receiving from multiply channels, leading to care providers feeling overwhelmed. In response Healthy London Partnership (HLP) established a working group formed of health and social care professionals (including public health) and providers to pull together resources to support the delivery of care for care home residents. This enabled a trusted source of information to be collated and disseminated, with regular reviews ensuring information remains accurate, current and inclusive of new guidance. At present the information is stored on powerpoint slides with links to further information making this difficult to access for care providers. This partnership and resource can be developed and made more accessible to further meet the needs of those using it and build on existing relationships in the region.

What does your project aim to achieve?

  • Explore and utilise creative and tailored approaches to presenting information to care staff, understand the needs of those using the pack to ensure information is in the most accessible format. For example this may mean exploring digital platforms using more interactive graphics and lesser amounts of text.
  • Empower care staff to deliver high quality evidence based care by enabling clear signposting
  • Improve the ease of access to training and resources to care staff (bearing in mind those who may not have English as a first language)
  • Undertake a comprehensive evaluation to fit the scale of the project
  • Review how this piece of work could be scaled and spread nationally.

How will the project be delivered?

This project would take the existing collaboration between health & care partners & providers a step further, developing and honing the resource ensuring it offers the best value for users and is sustainable. We will be deliberate in seeking a wide and diverse stakeholder group (building on existing membership) using our expertise in project management and networking to bring the collaborations. By codesigning the format & resources with users (including staff, carers and residents) we will understand the needs of the user and be better placed to understand how digital technology can help. HIN has strong links with both the national patient safety improvement programme for managing deterioration and national and regional enhanced health in care homes programmes. The work will be carefully evaluated throughout to understand and measure impact. The existing resource pack will be accessible until we are able to substitute it with the outputs from the project to mitigate risk.

How is your project going to share learning?

We will utilise the established networks created by Healthy London Partnership across health and social care in addition to regional and national public health, Association of Directors of Adult Social Services and NHS partners. By working with ‘Skills for Care’ we will learn from those with expertise in this field. We will further develop our knowledge and access to social care networks to ensure our work reaching those it could benefit. The national AHSN network will also help us share our learning and final product. We will use the Future NHS platform not only to reach out to others but to share our learning and shape future work.

How you can contribute

  • We’d welcome support to develop our idea – this could come from all roles. Can you help us to link in with other teams who have created resources for care homes?
  • Provide your insight from partnership work across health and care?
  • Share other examples of digital resources that you have found easy to use?
  • Has this work been done before, transforming written guidance into a different, interactive format, potentially digital?
  • Ultimately, we’d love for you to share our idea and enable us to empower social care teams to have high quality, regionally focused and appropriate resources to support them to deliver great care.

Plan timeline

1 Mar 2021 Scoping, establishing network and user group, consider evaluation/measures
1 Jul 2021 Co design work to understand needs, test products and formats
1 Oct 2021 Pilot solution, respond to feedback and refine
1 Jan 2022 Implement, evaluate, share learning and consider spread.


  1. We have an app in West Birmingham and the Black Country for Care Home staff that is well used and allows for regular updating of resources.

    I can put you in touch with the team who developed it who I am sure they would also value your experience and expertise

    1. Guest

      Sophie Green 1 year, 8 months ago

      Thanks for your post Hesham, that sounds like a great idea.  There are so many resources available we want to make it as easy as possible for people.


  2. Hello - looks like a great idea. We'd probably want to feed our Q exchange idea into this project if we're successful, so we'll support this and keep a close eye on progress. I've also DM'd you Sophie to check an idea to practically support this project.

    1. Thanks for the comment John and for your DM. I'll take a look at your link!

  3. Happy to support if I can, my area of expertise is social care and I can link you with Skills for Care staff as well as others who have produced resources for care providers. I also facilitate a large network of care managers if it is helpful for you to engage with them.

    1. Thanks Jane that sounds brilliant, would be great to hear more about your expertise in facilitating the network of care home managers. I'll drop you a line.

  4. Well done for this idea. A couple of suggestions:

    Skills for Care might be useful to link with if not done so already.

    Also re managing respiratory symptoms  - is there an opportunity to include links with virtual wards/pulse oximetry use here?

  5. Hi, thanks for having a look at our idea! If you would like to see the care home resource pack that we have collaboratively created with health and care partners across London, it can be accessed here. As you will be able to see it's a growing resource and being able to improve accessibility would make a huge difference to this becoming a more sustainable resource for social care providers. Any comments will be very welcome as we build on this idea. Thanks Jane

Leave a comment

If you have a Q account please log in before posting your comment.

Read our comments policy before posting your comment.

This will not be publicly visible

Please note that you won't be able to edit or delete comments once posted.