Meet the team
Senior Improvement Benefits Officer
Musgrove Park Hospital
- England - South West
- Dr. Rebecca Garrett, Clinical Fellow in Digital Transformation
What is the positive change that has emerged through new collaborations or partnerships during Covid-19 that your project is going to embed?
Covid-19 has brought with it many changes, not least of which is an accelerated pace of digital transformation in Health and Social Care.
Within our trust we have worked collaboratively with ‘front-line’ colleagues to develop and launch several digital solutions to support staff and patients through the novel demands of working in a pandemic. This collaboration with users has ensured that digital solutions are developed in such a way that they are intuitive, embed easily into workflows, and add value (not stress) to users.
This project seeks to ensure that such collaborative work becomes established as the norm for digital transformation projects, by upskilling and empowering staff. To achieve this we will connect users with opportunities to improve their digital skills so that they can actively participate and confidently collaborate. This will ensure that every user voice is heard, thereby facilitating the co-creation of successful and meaningful digital solutions.
What does your project aim to achieve?
The overarching aim of this project is one of digital inclusion: to provide staff with the skills and confidence to engage with and influence Digital Transformation.
To achieve this we will: deliver an interactive database of digital literacy learning resources; upskill ‘Digital Mentors’; develop and deliver a blended-learning module on ‘Digital Transformation in Health and Social Care’; and support the creation of multi-disciplinary ‘Digital User Groups’.
Within 20 years 90% of NHS jobs will require digital skills (https://topol.hee.nhs.uk/). Yet 22% of the UK population does not have the digital skills deemed necessary for ‘everyday life’. Given the rapid pace of digital transformation we risk alienating and overwhelming our workforce, particularly in the context of unparalleled clinical pressures.
Locating and navigating digital literacy learning resources is hard for those who lack tangible digital skills. This project aims to mitigate these concerns and enable users to thrive in a digital world.
How will the project be delivered?
In line with HEE recommendations (https://www.hee.nhs.uk/our-work/digital-literacy), the project will draw on existing resources for digital upskilling where possible. Our project will be delivered in 4 ways:
1) Creating an online interactive database of digital literacy learning resources entitled ‘Dive into Digital’. The acronym ‘Dive’ reflects our ethos that ‘Digital Inclusion provides a Voice for Everyone’. Establishing a single site for resources will simplify learning and facilitate engagement.
2) Upskilling ’Digital Mentors’ to help staff assess their digital proficiency, identify learning needs, signpost to appropriate resources and support them to navigate the database independently. More confident users can ‘dive straight in’ to the database.
3) Developing a ‘Digital Transformation in Health and Social Care’ learning module to upskill users to engage meaningfully with the development of digital systems.
4) Creating multi-disciplinary ‘Digital User Groups’ to provide a vital link to front-line staff and ensure digital solutions are authentically co-created with users.
How is your project going to share learning?
We will share our learning (including experiential learning and what has not worked) at Q events and webinars, on the Q website and by establishing a Q special interest group. We will also share our work on https://fabnhsstuff.net/ and anticipate writing a journal article.
As a Trust we hold Global Digital Exemplar status and are experienced in producing GDE Blue-Prints. We will therefore adopt and adapt this model to share our learning.
A primary aim of the project is that participating multi-disciplinary staff will sustain the cycle of connecting, listening and sharing their experience and learning well beyond the initial duration of the project.
We will map project benefits by assessing user impact measures such as digital confidence and innovation readiness and applying the NASSS (non-adoption, abandonment, scale-up, spread, sustainability) framework. We aim to achieve the improved efficiency, safety, co-operative delivery and embedding of Digital Transformation projects.
How you can contribute
- Feedback on the project idea.
- Feedback on learning resources that have worked well and less well elsewhere and sharing of examples of best practice.
- Participation in the project Special Interest Group.
- Co-creation in development and testing of the database and digital transformation learning resources.
- Help with championing, sharing and spreading the 'Dive into Digital' resources.
- Nominating possible 'digital mentors'.
- Identification of national pilot sites.
- Participating in 'learning before', 'learning during' and 'learning after' knowledge sharing workshops.
- Partnering with us to set up multidisciplinary 'Digital User Groups'.
|1 Mar 2021||Announcement of Q Exchange Winners|
|15 Mar 2021||New project Special Interest Group created|
|29 Mar 2021||Begin collection of examples of best practices from other organisations|
|19 Apr 2021||Formal project launch meeting|
|19 Apr 2021||'Learn before' workshop with peer organisations|
|27 Apr 2021||Staff interviews and surveys to assess digital confidence and needs|
|7 Jun 2021||Begin primary compilation of learning resource database|
|14 Jun 2021||Virtual workshops to co-create digital transformation learning resources|
|28 Jun 2021||Commence development of app/web-based resource for user interface with database|
|3 Aug 2021||Testing (PDSA) of database and digital transformation learning resources|
|6 Sep 2021||Refine database and resources based on feedback (iterative PDSA cycles)|
|13 Sep 2021||'Learn during' workshop with peer organisations|
|11 Oct 2021||Training of Digital Mentors begins|
|19 Oct 2021||Showcase learning to date at Fab Change Day 2021 (tbc)|
|25 Oct 2021||Trust Wide communications and awareness campaign|
|8 Nov 2021||Pilot of ‘Dive into Digital’ with small staff group|
|22 Nov 2021||Selection of National pilot sites|
|22 Nov 2021||Share pilot resources & learning to date at Q Conference (tbc)|
|6 Dec 2021||Upscale pilot to include further staff members|
|10 Jan 2022||Collation of feedback from pilot sites|
|24 Jan 2022||Improvement to resources based on feedback from pilot sites|
|7 Mar 2022||Release of ‘final’ package of resources to Q Community|
|14 Mar 2022||Digital User Group workshops begin|
|14 Mar 2022||'Learn after' workshop with peer organisations to share project learning|