Q Exchange

Workforce improvement through video outpatient consultations

Offering clinicians the opportunity to provide video outpatient consultations from home to improve workforce issues such as work-life balance, and reduce the costs of travel.

Read comments 3
  • Idea
  • 2019

Meet the team

Also:

  • Frances Sanderson

What is the challenge your project is going to address and how does it connect to your chosen theme?

  • Recruitment and retention issues across staff groups
  • Outpatient demand increasing
  • Gender pay gap at higher earning levels
  • Reduce costs of travel (financial, environmental, time)

What does your project aim to achieve?

The case for using video outpatient consultations for patients is well known, particularly those patients who have difficulty travelling or have to travel long distances.  This project looks at the opportunity that video outpatient consultations for the workforce.

We are expecting to see:

  • Improved satisfaction of clinical staff
  • More flexibility in putting on additional video consult clinics

Liked by

  • Photo of Robin Davis

Amount requested

£0

Theme

Understanding alternatives to traditional outpatient appointments

Areas of interest

Primary location

  • England - London

Impact locations

  • England - London

Comments

  1. Profile photo of Rosie Graham

    Rosie Graham 4 Jul 2019

    Hi Simon,

    The Center for Sustainable Healthcare may be a good organisation to connect with on this project.

    Together with the Royal College of Physicians they have developed a Sustainability in Quality Improvement framework (SusQI) https://sustainablehealthcare.org.uk/susqi to measure the health outcomes of a service against its environmental, social and economic costs and impacts to determine its “sustainable value”.

    It might also be interesting to connect with one of the Health Foundations Scaling Up Improvement projects led by a team in Barts Health NHS Trust who are ‘Scaling up virtual consultations across the NHS’ https://www.health.org.uk/improvement-projects/scaling-up-virtual-consultations-across-the-nhs-%E2%80%93-implementing-evaluating-and . As part of this work they are looking at environmental impact so it may be worth connecting with them to understand how they are approaching this.

    Many thanks, Rosie

    1. Profile photo of Simon Cook

      Simon Cook 19 Jul 2019

      Thanks Rosie, that's really helpful.

  2. Profile photo of Robin Davis

    Robin Davis 28 Jun 2019

    Hi Simon

    This is an interesting proposal and will be interested how this area of work develops.   This might be a useful way of flexing capacity during periods of high demand as well as offering consultations outside of "standard" working hours.

     

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