Meet the team
Quality Improvement & Innovation Co-Ordinator
South Eastern Health & Social Care Trust
- Northern Ireland
Quality Improvement Lead
South Eastern HSC Trust
- Northern Ireland
Clinical Specialist Speech And Language Therapist Advanced Quality Improvement Practitioner
South Eastern Health and Social Care Trust
- Northern Ireland
What is the challenge your project is going to address and how does it connect to your chosen theme?
– We believe that all staff have great ideas
– Feedback from staff has shown that support services staff (including healthcare assistants, cleaning staff etc) see QI as being something for their managers, or more senior members of staff, not something for everyone.
– While there is already a lot of great work being carried out by this group, they have not engaged to the same extent as others in QI and we would like to ensure that they are supported and encouraged to
– This is further confirmed by the numbers of staff from these areas that are accessing current offers of QI training
– We want to put together a bespoke programme aimed at these support services working with teams to carry out projects, showing them how vital they are in contributing to the safety, quality and patient experience within our organisation
– For our team these are the ‘harder to reach’ staff and we want to build up their capability in QI and show how they are part of the collective leadership in our organisation.
What does your project aim to achieve?
– Train a range of staff that wouldn’t otherwise engage in QI training
– Deliver on a range of key QI projects led by these staff & delivered by these staff with coaching from our QI team
– This programme will be co-designed by our QI team with staff from these areas to ensure it meets their needs
– Engage those ‘hard to engage’ staff in our organisation and help them realise that they are a key and important part of our Trust’s QI journey
– Empower staff to understand that no matter what their role they have great ideas and these can be turned into great improvements
– We will measure the impact through: pre/mid/post training skills survey, thorough evaluation of the programme and through measuring the outcomes of individual projects.
– It is hoped that staff trained through this programme can then continue to be involved in QI and provide support for others in the organisation – it is hoped that over time we will also measure whether this happens & whether there are longer term benefits.
How will the project be delivered?
– This work will be delviered by engaging our QI team and Patient Experience (our team responsible for cleaning, catering, portering etc) as well as other interested members of staff to design a programme tailored towards this group of staff
– Face to face teaching will be used for the teaching element with a mentor being provided to support the delivery of a project so new skills can be used in practice.
– Staff will attend in project teams
– A celebration event will then be held to showcase the work.
– Timings may be subject to change based on co-design but it is planned that this programme will run over 9 months with teaching on how to run a QI project and team working to deliver on this being the focus.
– Teaching will be provided by both internal and external partners.
What and how is your project going to share learning throughout?
– The learning from this project will help inform future training in our organisation and (hopefully) help others to do the same
– Any learning gained will be shared through a range of regional forums, including the Northern Irish body, HSCQI & through the Q community
– It is not only in QI that this group of staff are harder to engage. We will share the learning from this work with throughout the organisation so any learning on what did, and didn’t, work for engagement is shared.
– This project will help us understand if this is the best approach for support services staff.
– We would also look for opportunities on a national and international level to share any learning as well as through other mediums such as social media & conferences to ensure all learning is spread and shared as far as possible.
– Within our organisation we already have structures in place to ensure that this can be shared with Senior managment as well as through the departments involved in the work.
How you can contribute
- Ideas! How best have you engaged this group of staff?
- We are planning on getting them to attend in teams - do you think this is best?
- How do we pitch this to make it appeal to this staff group?
|2 Dec 2019||Begin engagement period with support services|
|2 Mar 2020||Begin to co-produce programme|
|4 May 2020||Open application process for teams|
|6 Jul 2020||Link with teams to refine project ideas|
|3 Aug 2020||Cohort 1 begins (for 9 months)|
|4 May 2021||Evaluation of cohort 1 & planning for future|
|5 Jul 2021||Implement communication strategy for sharing learning|
11 Feb 2020
So engagement with different teams & directorates is now underway so we can see what the needs of the service are & begin to get ideas together. A lead for this work has now been identified - Lisa Cozzo is an Associate Improvement Advisor in the Trust.
Through inital conversations we made a few changes to the budget - these meant providing a bit more support for the work but also adding in the cost of an OCN accreditation as part of it - we are hoping this will increase buy-in as this is an accreditation that is recognised beyond the Trust. At the minute we are working through what level this will be and deciding whether it should be optional or compulsary as a portfolio would need to be developed by each participant.
27 May 2020
Well, as I imagine is the case for most projects, coronavirus has had a big impact - both from the perspective of timescales but also around how we can deliver training.
As a result our team are now refocusing and looking at how we can still move forward with the work but just do it a little differently. We are currently exploring how we can utilise technology to support and train people remotely and looking at adjusting our timescales and looking at the effect on our budget.
If anyone has anything they want share around how their Trust are engaging staff in QI training moving forward we would love to chat!
Lisa & Nicola