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What is the challenge your project is going to address and how does it connect to your chosen theme?

To build improvement capability across boundaries, the Trust’s biggest challenge is in communicating and engaging staff across the Trust to initiate Quality Improvement initiatives independently and safely to ensure that we achieve an outstanding experience for every patient.

The Trust recognises the need to give pace and prioritisation within the organisation, whilst at the same time understanding and supporting the workforce to provide that space and time to focus and initiate QI programmes, however, big or small they may be.

The Trust is committed to work with clinical and non-clinical teams, encouraging staff to become ‘enablers of change’, by developing their capability and capacity to deliver QI programmes and increase their motivation and empowerment for bottom up change.

By providing staff with the tools and resources to be able to successfully implement changes identified will ensure projects are delivered in a consistent and sustained way.

What does your project aim to achieve?

We expect to see an improvement across the following areas if we embed a culture of QI within the organisation:

A standard QI approach and tools used by all staff will ensure we have a workforce that is able to initiative and manage QI projects independently and safely.

How will the project be delivered?

The project will be delivered in partnership with colleagues  across clinical and non-clinical departments/areas.

A dedicated QI Steering Group has been set up, and these members, which include Q members, Save 7 Champions (existing forum), Programme Management Office Programme Managers and core Trust staff, including our communication team will be key in achieving the overall aim of the work that is required.

What and how is your project going to share learning throughout?

We will encourage staff to share their learning throughout the organisation by creating a webpage which will provide the space for staff to upload case studies of the projects they have been involved in.

We will encourage staff to share learning through social media (twitter) via existing and newly developed twitter accounts.

We will encourage staff to submit their QI projects at internal events, for example our Pride in Practice Awards, Striving for Excellence and Service Improvement Awards.  This will provide the opportunity for all staff to view QI projects that have been initiated within the Trust.

We are working closely with our communication team to find ever more creative ways to ensure that the work that is being undertaken is shared widely and not just through email/written communication channels.

We will encourage staff to submit their projects nationally, i.e. Fab Academy, submitting of abstracts/articles.

How you can contribute

  • What alternative communication methods could we use?
  • How have other Trusts approached embedding QI within the culture of the organisation


  1. This is a great idea and recognises the importance of engaging all staff in improvement. Our STP project is trying to do something similar. Our Improvement training is open to all and we have had some staff from reception, pharmacy and management. It would be great to hear how you've managed to get other types of staff involved as contributions from non-clinical/managerial staff are potentially so important. Please let me know if you have any tips.

  2. Guest

    Graham Martin 1 year, 9 months ago

    This sounds like an interesting idea. Will you be able to monitor uptake of the online resource, perhaps even by different staff groups if possible? Is there any way of evaluating impact? What materials will you use for the resource? There is already a good deal of good-quality material available - it would be good to make use of this and avoid reinventing the wheel, if possible.

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