Meet the team
Head of Quality Improvement
Welsh Ambulance Service NHS Trust
Director of Quality, Safety & Patient Experience
Welsh Ambulance Services NHS Trust
Assistant Director for Quality, Governance and Assurance.
Welsh Ambulance NHS Trust
Quality Improvement Manager
North East Ambulance Service Foundation Trust
- England - North East and North Cumbria
Head of Quality Improvement
Yorkshire Ambulance Service
- England - Yorkshire and Humber
Clinical Governance Manager; Paramedic
Scottish Ambulance Service
- Ambulance Q members
- Ambulance QI / Improvement Leads
What is the challenge your project is going to address and how does it connect to your chosen theme?
Ambulance services are uniquely positioned to improve health and care for our patients, and determine their experience of the healthcare journey. The ability and contribution of ambulance services to improve the wider urgent & emergency care system has led to high activity in improvement initiatives, projects, and programmes across the UK.
In recent years, Quality Improvement has empowered frontline colleagues to significantly contribute to making improvement happen. Yet, across the UK ambulance services there remains variance in improvement capabilities & capacity, and challenges in effectively scale, spread and transition of improvement ideas.
The project will build improvement capability and awareness across specialist and frontline ambulance staff groups, whilst operating across UK Ambulance Service boundaries.
What does your project aim to achieve?
The Q Exchange funding will aim to achieve two goals:
Spread awareness and engagement across frontline ambulance staff, in improvement opportunities and initiatives, and the Ambulance Q network.
This will provide benefit to frontline staff in being able to make change happen at the frontline. This can be measured through NHS staff questionnaire responses (related to ability to influence change at work); measured at service level through staff interactions & engagements, and through increased activity & membership of the Ambulance Q special interest group.
As the Ambulance Q community, establish and develop UK-wide collaborative work streams that create wide-spread improvement and an environment to tackle shared challenges collaboratively.
This will benefit patients and service users through service developments, seeking to ensure effective, safe, and positive patient experiences. This can be measured through the growth in collaborative work streams, joint-working initiatives and projects.
How will the project be delivered?
The project will be delivered through the collaboration of the Ambulance Q community, and associated colleagues involved in ongoing collaborations. The Ambulance Q group have established a coherent and passionate group, keen and able to progress this project. Through the Ambulance Q group, Q members are encouraged to actively participate in the project delivery; whilst other specialist members may wish to contribute to specific improvement project work streams.
The project will be delivered through the co-ordination and facilitation of frontline ambulance staff ‘exchanges’. This will enable shared learning and experience of contrasting organisations. Secondly, a conference will be held focusing on shared learning & future collaborations in improvement areas. Finally, the project will spread key messages and learning across UK ambulance staff through the use of video-cast, pod-casts, and other digital & media tools – ensuring improvement messages can be shared UK wide.
What and how is your project going to share learning throughout?
The Ambulance Q community is a collaborative group able to coordinate and share learning into the wider UK ambulance organisations. This will complement traditional means of sharing learning throughout the project life cycle.
In addition to this, the proposal ensures sharing experience, initiatives and learning is fundamental to achieving the project aim. Our ambitions to create a system of sharing digitally, using engaging visual-audio media to spread messages across the UK ambulance sector.
Finally, the project will be evaluated and the learning shared across the Q community and other interested parties.
How you can contribute
- Supporters - Help spread the awareness of the initiative.
- Contributors - Can you add value to our ambulance systems and processes? Please get involved.
- Lessons Learnt - Have you experienced a similar initiative? Please help us learn from past lessons.
|3 Nov 2019||Commence 12 month project|
|10 Nov 2019||Purchase & commence training|
|15 Dec 2019||Early communication for staff exchange opportunities|
|12 Jan 2020||Develop system for 'exchanging' improvement ideas/outputs|
|12 Jan 2020||Open staff exchange initiative|
|16 Apr 2020||Ambulance Q Conference|
28 May 2020
The impact of Covid-19 has been felt significantly across the project team, and associated organisations.
At the start of the year the project commenced, with high energy and consideration to stakeholder management. Time was invested in on-boarding the community and establishing strong links with key stakeholder groups – namely the Directors’ of Quality national Ambulance Group ‘QGARD’. This group of senior stakeholders were positive and engaged with the Q Exchange project, identifying many area for collaboration.
Planning continued, with provisional venue and date set of the UK Ambulance Q conference in September 2020, and links made to establish the technology platforms to continue further ‘digital engagement’.
Unfortunately, Covid-19 impacted directly on the work of project team members and the potential stakeholders of the project. Many colleagues across the ambulance sector were tasked to focus on core delivery of services, including redeployment into front-line services/other services to support. Many QI functions and teams have supported the delivery of critical functions, assisting in large scale transformations required to keep patients and staff safe.
In all work streams, the Q Exchange project paused to enable the response to Covid-19. Sadly, this has impacted the timescales of this work.
In May 2020, the Q Exchange team reconvened to explore ‘how’ and ‘when’ the project should recommence. This discussion was continued with a wider engagement session of the Ambulance Q SIG in late May. Fundamentally, the energy and ambition for the project remains. There is an appetite to ‘pick it the momentum’ and ascertain which elements of the project can commence, whilst understand which may need to change.
It is likely that a revised project plan is now required, which subsequent changes to planned spending. This is now being explored, with an intention to inform the Q Exchange management of the proposals – which may include a virtual conference, and revised ‘staff exchange’ programme timeline.
Overall, the project has been dramatically impacted by Covid-19, yet the fundamental ambitions for the programme remain – with existing & new Q member keen to share, learn and improve from key and impactful experiences of recent months.