Meet the team: +princes -frogs.
Consultant: Knowledge Management & Org Learning
- England - national
- England - South West
Associate Clinical Director, Patient Safety
Health Innovation Network
- England - London (South)
Chief of Improvement and Honorary Lecturer
North West Ambulance Service & Alliance Manchester Business School
- England - Greater Manchester
- England - national
- England - North East and North Cumbria
- England - North West Coast
NHS England - Horizons Team
- England - East Midlands
- England - West Midlands
Director of Education and Capability
University College London Partners
- England - London (North, East and Essex)
Director - Leadership, Change and Quality Improvement Consultant
- England - North East and North Cumbria
What is the challenge your project is going to address and how does it connect to your chosen theme?
“You have to kiss a lot of frogs to find your Prince!”
The Q Community provides a brilliant and ever-growing resource of hard-won QI experience for us to tap into.
We all love being part of it, but as it continues to grow, it’s getting harder and harder to get to know the right people and projects: people you can learn from or learn with.
Randomised coffee trials are great – but do you know how many might need to have before you found the right person? With another 2209 Qs to meet, it could take you 184 years. Not to mention ingesting a medically unwise volume of coffee. Surely we can do better than simply relying on serendipity?
What if there was a smarter, more focused way to find the right Qs to learn from, or learn with?
What if we had a shared language and a common framework around QI at an organisation level which we could use to make more meaningful connections (and avoid unnecessary spending on external consultants)?
What if I could identify every Q who has the similar QI priorities to me, and we could learn together? How much more powerful would that make our SIGs and events?
What if when I say, “We’ve done some great work in gaining leadership commitment” – you’ll know what ‘great’ and ‘leadership commitment’ means for your team, and we won’t talk at cross-purposes?
Oh, and what if we could co-produce something which will be used by the entire Q Community – something we can all feel proud of, and something which we could also use in our own organisations, beyond the Q community.
Enough of the what-ifs… hop in, and see what you can find in the Q River!
What’s the big idea?
There’s already some great academic research out there which we’ll be using and bringing to life.
We will produce a toolkit/game that every Q region and nation will be able to use to understand QI capability and stimulate the most needed learning, target-setting and connections. We’ll ensure that regional and national pictures can be built-up, supporting local sharing via partners as well as nation-wide.
We will invite Q members to pilot the use of the framework with their teams and share findings within the community.
We will create a River Diagram* to visualise the results on the Q Community platform, discover where good practices lie and to help everyone make the right connections.
All of this will give a shot of adrenaline to knowledge-sharing across Q: better connections, a simple structure for sharing tools, stories and distinctive examples, and a framework which we can align our SIGs around.
NB. Although our focus is in how to unlock the potential learning between Q members; everyone is free to use tool outside of the Q community, to support learning within their organisations too – it’s the gift that just keeps giving!
This project is your chance to get involved in co-creating the content of a framework for measuring QI capability, building on existing research and evidence. We’re not looking to re-do the research, but we can add some narrative and convert it into an engaging set of resources. These will help teams to reflect on their QI capability, and through the Q community, to reach out to others and learn from them, using a cool ‘dashboard’ based on the River Diagram. The dashboard will help us all to identify where strengths lie, to multiply the value across the community and track our collective improvement over time.
*If the River Diagram is new to you, where have you been?
Not to be confused with a driver diagram – it’s a neat visualisation technique for positive deviance, and has already been used to great effect by organisations ranging from the UN (HIV/AIDS and Malaria), the offshore wind industry (Operations), DFID (Organisational Learning) and Roche (Lean Manufacturing)
Cleo, one of the team members is planning to use the River Diagram to support her patient safety culture work and other projects. “It’s really good way of connecting those who have something to share with those who have something they want to learn. For quality improvement projects, the possibilities of the approach are endless!”
You can watch a slightly startled-looking Chris explain it in the 4-minute video below:
Further information and more gratuitous muppet action here:
How you can contribute
- Volunteers to help add content to a QI Capability model.
- Experience in creating resources, tools, cards, games which will engage groups.
- Volunteers to try out the model and share their findings.
- Patient Representative(s) to ensure full representation from the Q community.
This is a great project because…
This project has attracted a lot of interest, not least thanks to recruiting Kermit in support! Developing ways to enhance peer sharing and learning has the potential to enhance the overall impact of the Q community and create a community-owned shared language.
By the time of the event we encourage the project team to think more about…
How the framework can effectively reflect the diverse views about what it takes to be capable of improvement and how this can interface with the core Q community infrastructure. How can we avoid this being interpreted in unhelpful ways, given the prevailing performance benchmarking culture and practice in the health sector?