Meet the team: Therapies Services
Assistant Director of engagement and Improvement
University Hospitals of Morecambe Bay NHS Trust
- England - North West Coast
- Tony Crick
- Wendy Harrison
- Susannah Roberts
There is evidence to suggest that a proportion of the time taken at an outpatient appointment is not of a clinical nature but more administrative, asking questions relating to locations, appointment etc. The information provided prior to an outpatient appointment can be disjointed and conflicting based upon the individual giving the information and the patient receiving the information.
Anecdotal information from Alderhey, who are developing a similar system is to improve the clinical content at outpatients appointments and create an efficiency, estimated a 1 minute per outpatient attendance.
Therefore a system which will allow patients to ask questions and obtain personalised responses, will reduce patient anxiety, increase the quality of the clinical contact and may assist in reducing DNA rates.
Construct and deploy a cognitive computing patient information portal allowing patients to ask questions in relation to their care and deliver context, patient centric answers.
This will be achieved by:
Creation of a IBM Watson assistant patient healthcare assistance portal
Train healthcare practitioners, in the first instance Allied health professional on a
Co design a system between healthcare professionals and patients
Deploy a training solution allowing the collection of patient specific questions
Deploy the solution via the Trust website and via a mobile application
Continue training the system to develop clinical content and greater patient centric responses
What is the benefit you are hoping to achieve?
Improve the quality of information available to patients in relation to UHMBT services
Reduce the non-clinical time during an outpatient appointment
Reduce patient anxiety prior to appointments
Reduce DNA rates at outpatient appointments
What benefits do you expect for the Q community?
• Proof of concept of application of high power computing solutions to deliver patient centred care
• Proof of concept of application of patient centred digital solution to reduce patient anxiety
• Creation of the business case for utilisation of patient centred digital solutions within an outpatient setting
• Proof that digital solutions improve patient attendance at outpatient appointments
How you can contribute
Copy of watson driver diagram (XLSM, 345KB)