Meet the team: Agents for Change
Improvement Programme Delivery Manager
Northern Lincolnshire and Goole Hospitals NHS Foundation Trust
- England - Yorkshire and Humber
- Kathryn Helley
- Jackie France
- Ryan Sutton
- Amie Carlyle
- various levels of administration, managerial and clinical staff (individuals TBC following engagement event)
Northern Lincolnshire and Goole Hospitals NHS Foundation Trust are about to embark on an ambitious and large scale administrative function review, involving 19 Specialty Administration Teams, across 3 hospital sites across a large geographical area.
The change involves moving from manual to electronic records, and a complete review and redesign of job roles, functions and structures. It requires engagement and input from all levels within the organisation to ensure process and systems can meet the changing face of NHS administrative systems.
The training required involves change management and coaching techniques to enable us to have ‘change agents’ within the teams, to help with communication and support staff at the ground level, enabling change to happening quickly and effectively. The engagement events will be a mixture of drop-in and structured events, such as Rapid Improvement Events that will take 3-5 successive days to host. Funding is required to cover training and travel costs and to support the hosting of the structured events.
How you can contribute
- Any guidance from members who have embarked on a similar project?
- Any graphics and paperwork that could be adapted?