Q Online Visit: Learning Systems at the heart of Quality Management
Hear more about Healthcare Improvement Scotland’s approach to quality management and how Learning Systems can support quality management in acute and integrated health and social care boards.
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Improvement is essential for delivering effective, efficient, and person-centred health and social care services. As the national improvement agency for health and care in Scotland, Health Improvement Scotland partner with various organisations to create a holistic approach to quality. Their Quality Management System (QMS) helps health and social care providers manage service quality consistently.
By collaborating with key stakeholders, Health Improvement Scotland incorporate Human Learning Systems principles into the Scottish Approach to Change, emphasising the importance of people in driving system change.
The Scottish Approach to Change articulates the steps that are needed for successful change to happen and the essentials that underpin the change process. Following this approach to change helps achieve high quality, effective, safe and person-centred services.
During this online Visit, you’ll learn about Health Improvement Scotland’s rationale for developing a Scottish Approach to Change to underpin NHS reform with a clear and coherent methodology. They will share their experiences, key insights, and how you can adopt similar strategies to enhance quality and improvement at both service and system levels.
Why Healthcare Improvement Scotland?
Healthcare Improvement Scotland’s purpose is to drive the highest quality care for everyone in Scotland, and their strategy is to secure lasting, positive and sustainable improvements across the whole health and care system.
Their vision is a health and care system where:
- people can access safe, effective, good quality, person-centred care when they need it
- services are informed by the people of Scotland and based on evidence that works
- those delivering care have support to innovate and improve
One of the ways in which Health Improvement Scotland do this is through delivery of practical support that accelerates the delivery of sustainable improvements in the safety and quality of health and care services across Scotland.
Their national improvement programmes are based on evidence and learning from experience supporting improvement in the health and social care system.
What will I experience?
During this Visit you will:
- Learn how and why Healthcare Improvement Scotland has developed a QMS approach.
- Learn about our Scottish Approach to Change and how we bring together QMS and change methodologies to underpin NHS reform with a clear and coherent methodology.
- Hear insights about how the principles of a Human Learning System approach supports quality management in integrated health and social care and how Health Improvement Scotland are taking this learning forward as part of developing a new Scottish Approach to Change
- Discover how Learning Systems support improvement at service and system scales.
- Have the opportunity to reflect on what quality means to you and to discuss with peers the practical application of both Human Learning and Quality Management Systems.
Register your place

Discover more
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Quality Management Systems: resources to help you get started
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Embedding and sustaining Quality Management Systems
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