Name: William Joseph Ltd.
Price range: $

About this session

This online session will explain why we need to document our work processes – outlining three of the most important reasons. It will also clarify what a documented process isn’t: explaining the difference between a clinical process and a clinical procedure.

It will answer other commons questions too: Why is there so much misunderstanding of ‘process’ in the NHS? How is a process defined? How do you implement CQC inquiry recommendations?

Dr Rose has also been researching ‘Lessons Learnt’ from NHS inquests and inquiries and will outline the crucial role a ‘Process Approach’ can play.

The core of the session will be about how to document a process, and more importantly, how to reach a consensus on what it looks like. The usual guidance doesn’t help. It will answer: who should design the process map? Who should produce the final documentation? Who is responsible for the Continual Improvement (CI) of the Process? What Personal Computer (PC) applications do we need to create process maps? Who should do it? What is the process?

A downloadable workbook will be provided to all registrants.

This session is jointly organised by the Process Visualisation in the NHS and Quality Management in health care Q Groups.

Host

DW paddler. Standards in the NHS are very high, unfortunately they are sometimes not all met. Standards are maintained through quality control. Good quality control provides quality assurance to clients. I have a view that a first step in a good quality control system is good process management. A first step in good process management is a clear understanding of your processes. I have another view that is that the best way to gain a clear understanding of your processes is to map them. To this end I have set myself the task of mapping all the processes used in the NHS and to identify best practice in each. The process maps, or visualizations as I call them, could be used, by hospitals, to reduce variation in the NHS. Whilst working in industry some years ago I was tasked with designing and implementing Quality Management systems to meet the International standard for quality management ISO9000, for four SMEs. One of these SMEs undertook the design of software so the TickIT requirements were included in the certification. Experience to date had shown that many such quality management systems consisted of a vast array and volume of printed documentation, often beyond the reach of the people actually doing the work, thus defeating the initial objective. My solution to overcome the documentation overload issue was, for every process, to create a simple process map to show what was done that in turn referenced written procedures that showed how it was done. The process maps and supporting procedures implemented all the requirements of the quality standard ISO9001. Lloyd\‘s Register Quality Assurance Ltd. certified all four SMEs as having met the required standard for quality management, and commended the pioneering approach taken. I then went on to further develop process mapping and procedure writing skills whilst undertaking research at Cranfield University in 2002. The \‘process management approach\’ is gaining popularity in the UK and, in fact, the ISO9000-2015 standard, which must be implemented by September 2018 for certified organisations, has fully adopted this approach. Many organisations, like the NHS, still rely on too many written documents. Advances in \‘digital technologies\’ have enabled a big step forward in the design, development and promulgation of the \‘process management approach\’. In the NHS quality improvers talk like academics, in industry quality improvers get on with it. Tom Rose May 2018

About Dr Tom Rose

Dr Thomas Rose, a Chartered Engineer (MIET) and Chartered Quality Professional (MCQI), has been associated with Quality Managements Systems since the days of BS5750 in the 1980s. He has designed and implemented Quality Management Systems, including the requirement for TickIT, the software design quality standard, for a number of design and manufacturing organisations, and is a qualified ISO9001 external auditor, including the TickIT standard. He has taught and Assessed the Business Improvement Techniques NVQ.

He gained a PhD from Cranfield University with research into Business Development in 2003. Since joining the University of Birmingham as a Research Fellow six years ago he has been researching Process Management in the NHS and also doing a bit of lecturing in healthcare improvement.