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What is Quality? (part two)

These webinars investigated Juran’s Little Q and Big Q and explored how it influences Quality Improvement.

11 May 2022
12:00 – 13:00

This was a second in a series of two webinars- the event went through a journey from Service Design to Quality Management, with Process Management and Continuous Improvement in between, and CQC Inspections at the end.

The webinars discussed ‘what it is’ and ‘how you do it’, which was looked at through Quality Improvement (QI) projects through the subject of another journey.

The works of Donabedian, Deming and Juran have been a key influence on the content of these webinars and reference was made to their theories throughout.

Other insights:

  • The Juran Triology
  • QI vs CI
  • Process Documentation
  • Spread
Avedis Donabedian’s Structure, Process and Outcome

Organised by Q’s Quality Management in Healthcare group

Watch the recording

View the slides.