The first in a series of two webinars- the event went through a journey from Service Design to Quality Management, with Process Management and Continuous Improvement in between, and CQC Inspections at the end.
The webinars discussed ‘what it is’ and ‘how you do it’, which were looked at through Quality Improvement (QI) projects through the subject of another journey.
The works of Donabedian, Deming and Juran have been a key influence on the content of these webinars and reference was made to their theories throughout.
Other insights:
- The Juran Triology
- QI vs CI
- Process Documentation
- Spread
Organised by Q’s Quality Management in Healthcare group
Don’t miss out on the ‘What is Quality?’ part two webinar on 11 May 2022.