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13 Jul 2021
12:00 – 13:00

Online Webinar

Designed to give members the opportunity to share their recent project work and highlight areas where quality improvement (QI) methodology was utilised. The event will be on Tuesday July 13th from 12pm – 1pm and will include an introduction and presentations from the following members:

Introduction
• Nicola Bent, Deputy Chief Executive and Director of Innovation Adoption – Wessex AHSN
Presentation 1
• Mark Rickenbach – GP Trainer – RCGP Clinical Champion for Continuity of Care – St Francis Surgery, Chandlers Ford
• Jo Knight – Quality Service Improvement Facilitator – University Hospitals of Morecambe Bay (UHMB)
Presentation 2
• Cheryl Davies – Programme Manager Healthy Ageing – Wessex AHSN
• Nathalie Delaney – Programme Manager for Patient Safety – West of England AHSN

About the presentations/speakers

Presentation 1
Jo and Mark will share the evidence base for the positive impact of continuity of care for patients and staff in primary care and the emerging results of the Health Foundation Increasing Continuity of Care in General Practice programme. The pandemic and pressures on primary care changed the way the project was delivered; this provided an opportunity for two of the five projects to join forces to reflect and consolidate a full year of learning. Their presentation will share a comprehensive quality improvement toolkit to help all in primary healthcare to improve continuity, a legacy outcome of the programme.

Jo Knight
Jo Knight is a Quality Service Improvement Facilitator at University Hospitals of Morecambe Bay NHS Foundation Trust, a QSIR Teaching Associate and Q Community member. Jo joined the improvement team in April 2019, the first 2 years of this has been dedicated to running the Health Foundation funded Continuity of Care improvement project for the local GP federation. An opportunity to promote quality improvement across the partnerships in the Bay, build stronger links and gain greater understanding of primary care.

Mark Rickenbach
Mark Rickenbach (FRCP FRCGP PhD FHEA) is the RCGP Clinical Champion for Continuity of Care and has been a GP Trainer in an eight-partner practice near Southampton since 1991. He is the Primary Care Adviser for the Wessex Clinical Research Network Executive. Mark has a consultation skills and education website www.docrick.co.uk and runs a primary care information retrieval site the DocRick Know How index ™ on the national Fourteen Fish site. He previously worked as Associate Dean and as a Primary Care Network director. His mixed methods PhD about feedback on quality of medical education led into the GMC National Training survey, and to his role as a visiting Professor at Winchester University.

Presentation 2
During April – June 2021, Wessex AHSN, South West AHSN and West of England AHSN collaborated with the South West NHSEI Primary Care team and NHSEI Making it Count team to support South West PCNs in an 8 week sprint in utilising the measurement for improvement tool, Statistical Process Control charts (SPC). The aim of the sprint was to develop PCN colleagues knowledge of QI and Excel tools but also to support the development of collaborative space for shared learning against a backdrop of understanding covid oximetry at home activity. The presentation will describe our combined approach, the opportunities and challenges and lessons learnt and signposting to key resources developed.

Cheryl Davies
Cheryl Davies has worked for the NHS for over 18 years. Her background is in statistics and she has worked in information analysis both nationally and at a local commissioner level, she is a firm advocate of measurement for improvement to evidence impact of improvement and has recently featured on online NHS Improvement measurement materials. From 2007 -2018 she worked at University Hospital Southampton Foundation Trust at a senior level holding Operational Manager roles within Ophthalmology and the Emergency Department where she led and implemented service improvement projects, collaborating with staff and patients to deliver improvements in both flow and experience. In recent years she have worked as a Business Manager and Project Manager, successfully project managing two national NHS Elect Projects; the development of Ambulatory Emergency Care Services including the development of new clinical pathways and a new build; and developing the Frailty at the Front Door model to provide a patient centric frailty service direct from the Emergency Department to a frailty assessment unit. Cheryl is currently working for the Wessex AHSN as Programme Manager for Healthy Ageing.

Nathalie Delaney
Nathalie is an experienced operational manager and improvement facilitator with over ten years’ experience in the NHS. She worked first in acute commissioning and service improvement before moving to an operational role in a specialist cancer centre in 2009 ensuring delivery of cancer performance targets as well as working to ensure high standards of care for patients receiving cancer treatment. Nathalie joined the West of England AHSN in 2015 and became Programme Manager for Patient Safety in 2018. She has a passion for improving patient care and ensuring safe delivery of care. As chair for the Big Green Scheme for a large city centre teaching hospital, she led on improvements in sustainability and environmental initiatives across the trust, promoting and encouraging engagement with the green ethos.