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Visit to GlaxoSmithKline – Accelerating Delivery Performance

A repeat visit to global healthcare and pharmaceutical industry, GSK.

14 May 2019



Q members gained insight into the organisation’s Accelerating Delivery Performance approach (ADP). ADP is based on Lean-Six Sigma, visual Project Management, and underpinned by organisational development principles. Members saw tangible examples of how this approach has delivered transformative improvement and engaged staff throughout this global organisation and beyond.

Following feedback last year, this time the learning experience was even more immersive and flexible, allowing members to visit more areas across GSK and understand their innovative Tipping Point approach, a mechanism to “create contagious commitment to change”.

Feedback from 2018

Very interesting to see the journey of another organisation in becoming an improvement organisation

It’s really interesting to hear non-healthcare stories, both the similarities to what we are doing and the differences… The GSK team were open about the successes and challenges and I can see how we can use what they have done in our setting

Why GSK?

GSK is global healthcare company that researches, develops and manufactures medicines, vaccines and other health products. The ADP approach was developed by the company over 10 years ago as a way to bring together lean, project management and organisational development, with the aim of accelerating the delivery of the GSK strategy and delivering excellence and building skills and capabilities in continuous improvement.

On the day-long visit, members had the opportunity to deep dive into GSK’s approach to change, seeing first-hand the tools and techniques used for embedding an ethos of continuous improvement. Members had a unique opportunity to ‘Go and See’ the approach in two operational areas, previously rated by Q members as highly valuable and heard from an accredited trainer in the Tipping Point approach, a technique used by GSK to create contagious commitment to change. The trainer took Q members through an immersive experience to help them understand the theory and the application of this.

Aims and objectives

By the end of the session Q members:

  • Experienced the environment and culture of continuous improvement in a global organisation
  • Explored how the GSK approach can be used and applied in their own organisations
  • Understood and experienced GSK’s approach to change using the Tipping Point approach
  • Took away practical tools, techniques and approaches to meetings, project management and visual performance, which can be immediately applied in their organisations
  • Shared and learnt from other Q members attending the session.

Who was the visit for?

Anyone interested in accelerating the pace of change in their organisation, particularly those leading change and change practitioners.