In response to coronavirus (COVID-19), video consultations are being introduced rapidly, prompting a variety of questions for improvers: Where might this lead us? What should we be doing now to give the best chance of delivering sustainable, high-quality care across all the settings that could benefit?
In March we heard from Professor Trish Greenhalgh, whose research established the importance of looking beyond the technology alone, with success depending on approaching the shift to video consultations as a complex service change.
This second practical, online event will help those tasked with introducing video consultations to learn from leading-edge practice and connect with others on the same journey across the UK and Ireland.
We will hear from three pioneering Q members in this field:
Dr Shanti Vijayaraghavan has been leading the introduction of video in outpatients over the past 10 years, linked to wider diabetes service design. Shanti is the clinical lead for a Health Foundation funded unit at Barts Health supporting hospitals to introduce video consultations.
Professor Alka Ahuja led a Health Foundation-funded project introducing video consultations in CAHMS in Aneurin Bevan Health Board. Alka is now the National Clinical Lead for Technology Enabled Healthcare in Wales, leading the rapid roll-out of video consulting across sectors in Wales.
Clare Morrison is leading the rollout of the Near Me video consulting service. Co-designed with patients, it was initially used in pharmacy as an Innovating for Improvement project, then expanded to outpatients and then extended further with help from Q Exchange. Near Me is now being used across health and social care settings in Scotland.
This interactive online event will:
- Identify the many different settings in which video consultations are being used.
- Share practical learning about how to implement video consultations in a way that will enable sustainable, high-quality care, accessible to all.
- Offer a chance to ask questions and connect with others working on this.
The event – run through the easy-to-use online system Zoom – is free and open to all, whether or not you are a Q member.
We recognise this is an incredibly busy time for health and care and you may not be able to join this event live. A recording and all event materials will be available online for you to view anytime. In the meantime, you can check out the recording and resources from the first session held in March or join the Video consultations Special Interest Group.