In response to COVID-19, the health system plans to rapidly expand the use of video consultations. This practical, online event was carried out to help those tasked with introducing this complex service change to learn from existing evidence and practice.
We heard from Trish Greenhalgh: a GP and Professor of Primary Care Health Sciences at Oxford University. She is a leading expert in the adoption of service and technology changes in the health system who has gathered in-depth insight into the use of video consultations.
This online event:
- Summarised how to introduce video consultations to increase the likelihood of success
- Provided practical tips to help you implement video consultations now
- Offered a chance for participants to ask questions and connect with others working on this
Watch the webinar
We’ve collated some resources that were shared by participants in the call below.
- Scaling up virtual consultations across the NHS: Implementing, evaluating and sustaining improvements
- Guidance for patient and clinicians
- Barts have made their patient surveys available to download on their webpage including: Patient feedback survey and
Patient travel and costs survey
Aneurin Bevan University Health Board
- Video consultations for COVID-19 (BMJ – Professor Trisha Greenhalgh, Joe Wherton, Sara Shaw, Clare Morrison)
- Local NHS studies and evidence on implementing online consultations (BJGP)
- Use of a primary care online consultation system, by whom, when and why: evaluation of a pilot observational study in 36 general practices in South West England (BMJ Open)
- Informing NHS policy in ‘digital-first primary care’: a rapid evidence synthesis. Health Services and Delivery Research.