Matching capacity and demand is one of the big challenges that we encounter in in general practice. Getting it right is key to being able to run a practice efficiently, offer appropriate access and ensure good patient experience. With the introduction of a variety of different consultation types and with the emergence of new roles in primary care, this has become an even more complex issue.
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Joanna Bircher, GP and Clinical Director for the RCGP/Greater Manchester Clinical Excellence Programme, will talk us through how they used quality improvement tools to address some of the challenges of capacity/demand management in her own practice, and how this has led to improved patient experience.
This Zoom is open to all and organised by the Q Community’s Primary Care special interest group. All (including non-Q members) welcome to join the group here.
Register here for our next Zoom too: ‘Podcasting for Health’ (2 February), with Dr William Bostock.