In our final webinar in our Quality Management Systems, we explored how the elements come together into a system through leadership and cultural change. In this session we:
- Learned from leaders in mature organisations about the approaches needed to develop, nurture and sustain QMS
- Considered theoretical frameworks for leadership and relational improvement that can support the delivery of a whole organisational focus on quality
- Use appreciative inquiry to identify the aspects of personal style & leadership that support an improvement approach
We’ll be joined by Penny Pereira, Initiative Managing Director for Q, and David Fillingham CBE, former director of AQuA to gain insights into how leaders can develop the conditions for improvement to thrive.