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28th November 2019



Within improvement, commonly used or ‘go-to’ methods often lack guidance on how to go about undertaking design work and the following delivery. Throughout this interactive workshop, Q members will have the opportunity to learn from FutureGov’s learning insights on both design and delivery to apply to their own improvement projects.

Why FutureGov?

FutureGov helps build organisations fit for the future. Working side by side with organisations, they review ways of working, design new capabilities and rethink structures to deliver better ways of working. They strive to ensure that organisations are ready to deliver public services of the future at a lower cost, with better outcomes. FutureGov design services (infrastructure, communications and technology) that bring together people, to deliver high quality user outcomes and experiences. Through a process of discovery, they work to understand user needs, policy, tech and future opportunities. Using a design-led approach, analysing research and data to guide and inform their work inside organisations, FutureGov combine this understanding with the potential of technology to create innovative ways of solving problems.

What you’ll learn

Throughout this interactive workshop, learning will focus on two key areas: design and delivery.

  • Design: FutureGov uses techniques for designing services that go beyond the process mapping and value stream mapping which you may already be familiar with. They frequently use storyboarding and physical diagrams, to help teams visualise the future and resolve design issues.
  • Delivery: As part of how they deliver improvements, FutureGov aspires to help shift the improvement culture of public sector organisations so that they instinctively bring together light multi-disciplinary teams, solving problems in a more rapid and iterative way. You’ll learn about their approach to change delivery; FutureGov see change as like trying to bake a cake when the oven settings and ingredients are constantly changing. In this case a more detailed recipe doesn’t service you well. Time, temperature and amount of ingredients may change, or in the context of a client work, service user needs or changes in policy. This is where breaking down a roadmap into clear themes is helpful. For their NEL Adult Services review, they focused less on how to fix specific services and more on the combined effect of small changes across the whole adult services recipe book to build layers of systemic change.

Aims and objectives

By the end of the session you will:

  • Be able to move beyond traditional process mapping approaches when visualising future state process designs
  • Be able to share lessons learnt from Agile service improvement implementations
  • Be aware of current developments in design and implementation thinking, as they happen live, within FutureGov’s community of practice workshops.

Who would benefit from attending?

This Q visit is best suited to Q community members who have some experience of mapping and desiging new processes and are looking to streatch their perspectives on how they approach these in their roles.

Event capacity

Due to onsite space restrictions, there are just 20 spaces, available on a first-come, first-served basis. This event is free for you but there may be travel costs associated with it. If you think you may not be able to take up your place please do let us know so that we can offer it to another Q member as soon as possible.


The nearest station is London Bridge – we’ll send out more detailed travel information once you’ve confirmed your spot.

While the cost of the visit itself is covered, as a development opportunity, expenses will not be covered.

We encourage you to ask your organisation for professional/study leave to attend, if this is available to you, as CPD points are available.


This event is for Q members only. If you are a Q member please log in to see booking information.