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Foundations in patient experience – ILM accredited programme

Back for our 6th Cohort of the accredited Foundations in Patient Experience programme - everything you wanted to know about maximising the reach and impact for those working in patient experience - both strategically and at the sharp end. Join a warm and welcoming bunch of tutors and participants including lived experience practitioners. And its fun!

Course timetable is provided in the link below. 12 sessions over a 6 month period

Online for now

Applications for the next cohort of our Foundations in Patient Experience Online Course are now open!
The course is for people working in patient experience, quality improvement, patient safety, PALS, and those whose jobs involve engaging patients in service delivery, governance and improvement.

The course supports the following learning objectives:

Increase confidence in understanding, analysis and use of different types of data on patient experience.
Help people working in patient experience and engagement fully understand their responsibilities and work strategically as leaders in their field.
Strengthen knowledge of research evidence, its relevance to patient experience, to other patient and organisational outcomes.
Understand the historical and policy context for patient experience and efforts to improve it in the UK and internationally.
Strengthen the personal impact and effectiveness of students, confidence in role, skills in sense-making, influencing and collaborative working.
The course is taught by a team of expert academics, patients (people who live with illness) and front-line professionals with a deep understanding of the links between patients’ experience of care, patient safety, clinical quality and staff satisfaction.

The course is CPD-accredited and accredited by the Institute of Leadership and Management. Students on the course can earn accreditation certificates and benefit from one year’s membership of the Institute, providing access to their online resources. The course promotes peer learning and offers opportunities to develop professional networks both during and beyond the course itself.

We welcome applications from people working in patient experience within the NHS, Patient Advice and Liaison Service or third sector organisations concerned with patient experience.